Q. Who is the underlying carrier for PNG?

A. All customers are provisioned to Qwest (or Touch America).

Q. How will I know if I'm switched to PNG?

A. Just call (toll free) 1-700-555-4141 and listen for "Qwest" (or Touch America).

Q. What do I do if I miss my verification call?

A. Just go to our order form and re-enter your order. (You will not have to re-enter the entire order, just your phone, email, and zip code.) Our software will detect that you are already in the system, and prompt you to trigger another verification call.

Q. What are the PNG billing options?

A. PNG is a direct-billed service, which means customers will receive a separate statement each month for their service. You can either pay your bill by check or by AutoPay (credit card draft).

Q. Under what name will the charges appear on my phone bill?

A. Customers will receive a separate statement directly from PNG.

Q. What are PNG's PICC and USF fees?

A. The FCC imposed PICC fee is $4.31/line for additional Commercial lines (the first commercial line and all residential lines are free of charge). The FCC imposed USF (Universal Service Fund) of 7.94% will be charged on all interstate and international calls.

Q. Does PNG offer calling cards?

A. Yes. The Travel Card rate is currently 9.7¢ per minute. All calling card calls will be included in your monthly bill. Stand-Alone Travel Card customers will receive a separate bill.

Q. Does PNG credit switching fees?

A. Yes. You must call customer service (number will be provided on your order confirmation) and tell them the amount per line and total charged on your local phone bill attributed to switching fees. You will receive a credit for that amount on your next PNG long distance bill.

Q. How long should it take for service to be activated?

A. Please allow 4 to 10 days for the switch-over to take effect.

Q. Who do we contact for activation problems?

A. Click here to report any problems.

Q. Does the $2.50 fee apply to each service separately or can we include usage from everything?

A. The fee is only incurred if the total usage of all services on the account is less than $15 in any billing period.

Q. Can I order PowerDial and OnePlus service together?

A. Yes. You can order 1, or all of PNG's services at the same time. Just indicate on our order form which services you are interested in. It's that easy!